However, in addition to workshop issues, it also includes central questions that reveal a great deal about people’s relationship with their automobiles. What about maintenance and care? How many car owners have small spots of rust or scratches repaired immediately? During the COVID-19 pandemic in particular, it also became clear what an important role maintenance plays and how repair behavior has developed.
The statements made by car owners in this chapter are representative of all car owners in Germany, and thus represent the 48 million or so registered automobiles on German roads. Therefore, not only do investments in maintenance and repair work play an important role, so also does behavior when changing wheels or handling accident damage.